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Thank you for reaching out to us. We have received your message and we appreciate your interest in our company. Please note that we aim to respond to all inquiries within 24 to 48 business hours. We appreciate your patience as we work to address your concerns and provide you with the information you need. Our team is committed to providing you with the best possible service and support. Thank you again for reaching out to us, and we look forward to speaking with you soon. Best regards, Customer Service Team, Water Creation