Shipping policy

Water Creation Shipping & Delivery Policy


At Water Creation, we are committed to shipping all orders in a timely and efficient manner.

We offer free standard delivery on eligible products shipped to a single physical address within the 48 contiguous United States.

 

 

Order Processing

  • All in-stock items are processed within 2–3 business days (Monday–Friday).

  • Any changes to the order—such as consignee, shipping method, or address—after placement may delay shipment and incur additional fees.

 

 

Delivery Time

Delivery time varies depending on the destination and carrier schedule.


Shipping Method

Estimated Transit Time

Notes

Small Parcel (UPS, FedEx, USPS)

5–7 business days after shipment

For small items like faucets, accessories, and sinks.

LTL Freight (Less Than Truckload)

7–10 business days after shipment

For large items like vanities, linen cabinets, and washstands.


⏱ Actual delivery times may vary depending on your location, weather conditions, and carrier availability.

Shipping Cost

All Water Creation products include free Standard Delivery within the 48 contiguous United States.

  • Small parcels are delivered to your doorstep.

  • Large items ship via LTL freight with free curbside delivery.

  • Additional shipping fees apply for deliveries to Hawaii, Alaska, Puerto Rico, Guam, or the Virgin Islands.

     Please contact our customer support for a shipping quote before purchasing.

 

 

Expedited & White Glove Delivery

Customers who wish to upgrade their delivery service can choose White Glove Delivery for an additional $400.

White Glove Delivery includes:

  • Inside delivery to a designated area within your home.

  • Unpacking and debris removal.

Not included:

  • Assembly or installation.

  • Removal of existing items or packaging from prior deliveries.

 

 

Order Tracking

Once the tracking number becomes available, a shipment confirmation email will be sent to your registered email address.

It may take up to 1–2 business days for tracking information to appear on the carrier’s website.

 

 

Backordered Items

  • Out-of-stock items cannot be added to the cart.

  • Only in-stock items can be purchased and will ship within 2–3 business days.

  • If an item is temporarily unavailable, use the “Notify Me When Available” feature to receive an alert as soon as it’s restocked.

 

 

Shipping Methods

Parcel Shipments (UPS, FedEx, USPS)

  • Used for smaller items such as faucets, accessories, and kitchen sinks.

  • Signature is generally not required.

  • Packages may be left at the door if no one is available.

  • Tracking may take 1–2 business days to activate in the carrier’s system.

LTL Shipments (Less Than Truckload)

  • Used for oversized items like vanities, linen cabinets, and washstands with countertops.

  • Curbside delivery is included at no cost.

  • The carrier will contact you to arrange a 4–6 hour delivery window.

  • Someone 18 years or older must be present to receive, inspect, and sign for delivery.

  • The delivery agent will unload at curbside only. Customers are responsible for moving the item inside and inspecting it. If any damage or issue is discovered, it must be reported to Water Creation within 24 hours of delivery.

  • Additional charges may apply for rescheduled or refused deliveries without valid reason.

     

Delivery Service Levels

Curbside Delivery (Standard)

  • Freight is delivered to the curb or driveway edge only.

  • Customers are responsible for moving the item inside and inspecting it. If any damage or issue is discovered, it must be reported to Water Creation within 24 hours of delivery.

White Glove Delivery (Optional Upgrade)

  • Inside delivery to a designated area inside the house.

  • Unpacking and debris removal included.

  • Assembly or installation not included.

  • Existing items will not be removed.

  • Customers are responsible for inspecting the product before signing the delivery receipt. If any damage or issue is discovered, it must be reported to Water Creation within 24 hours of delivery to ensure timely claim resolution.

 

 

Delivery Limitations & Liability Disclaimer

Water Creation is not responsible for delivery failures or complications arising from the following:

  • The item does not fit through doorways, hallways, staircases, or intended spaces.

  • Insufficient clearance at entry points or along delivery paths.

  • If the carrier determines delivery poses a high risk of property damage, they may refuse to proceed beyond curbside.

If any delivery-related issue occurs, please contact Water Creation immediately for assistance.

 

 

Modifying Delivery After Shipment

Changing delivery details once a shipment is en route may result in:

  • Re-consignment fees for address or delivery changes.

  • Storage or mis-delivery charges if no one is present.

  • Delays caused by incorrect contact information or rerouting.

 

 

Deliveries to Special Locations

Shipping to remote areas such as Hawaii, Alaska, Puerto Rico, Guam, or the Virgin Islands may require additional fees.

Please contact customer support before purchasing, or arrange your own freight service.

 

 

Pre-Delivery Checklist

Measure Your Space

  • Verify product dimensions (including packaging).

  • Ensure clearance through doorways, hallways, and staircases.

  • Check weight to determine if assistance or tools are needed.

Choose the Right Delivery Option

  • Understand differences between Curbside and White Glove service.

Plan for Multi-Floor Deliveries

  • Extra manpower or fees may apply for stairs or limited access.

Confirm Building Access

  • For apartments/condos: check building delivery policies, elevator access, and appointment requirements.

Prepare for Installation

  • Though vanities are pre-assembled, you may need professional plumbing assistance.

  • You may need to unpack large items outdoors due to size.

Check Carrier Damage Policy

  • Inspect before signing the delivery receipt.

  • Note visible damage and refuse delivery if necessary.

  • Contact Water Creation within 24 hours for claims.

Coordinate Extra Help

  • Arrange extra people or equipment like dollies or sliders for large deliveries.

Budget for Extra Costs

  • Be aware of potential fees for stairs, missed appointments, or special handling.

 

 

Receiving & Inspection Guidelines

LTL Shipments

  • Inspect packaging before signing the Proof of Delivery (POD).

  • Once POD is signed “in good condition,” responsibility transfers to you.

  • If damaged: note the issue, refuse delivery, and contact us within 24 hours.

Parcel Shipments

  • Report missing or damaged parts to Water Creation within 24 hours for resolution.

  • Delayed notifications may prevent claims.

 

 

Signature Requirements

  • Some small parcel shipments may require a signature (up to 3 delivery attempts).

  • For all LTL shipments, an adult (18+) must sign at the time of delivery.

 

 

Need Assistance?

If you need help with shipping, delivery changes, or upgraded service options, please contact our Customer Support Team.

We’re here to help ensure a smooth delivery experience!